Table of concepts

The data table below provides a summary of all the concepts addressed in the process-data diagram.

Concept	Definition
CHANGE MANAGEMENT	***Activities involved in (1) defining and installing new values, attitudes, norms, and behaviors within an organization that support new ways of doing work and overcome resistance to change; (2) building consensus among customers and stakeholders on specific changes designed to better meet their needs; and (3) planning, testing, and implementing all aspects of the transition from one organizational structure or business process to another. (www.gao.gov)
CHANGE MANAGEMENT DOCUMENTATION.	All documentation that is required and being delivered whilst performing change management, e.g. the functional test cases and all the other documents a new end-user of SAP requires and the various tools and approaches used to manage change by the TSO. (Anderson, 2003)
COST OF OWNERSHIP ANALYSIS	Determination of where and when the costs are inquired within the context of the SAP solution stack and ongoing operations. The analysis addresses all internal and external costs, both one-time as well as recurring (Anderson, 2003)
CUTOVER	The process of transitioning from one system to a new one (Anderson, 2004
CUTOVER PLAN	All documentation related to planning, preparing and executing cutover, describing how to lock down the system from a technical change management perspective, preparing the TSO for its new role and rolling out the SAP graphical user interface to all future end users. (Anderson, 2003)
DATA CENTER	A data center is a facility used for housing a large amount of electronic equipment, typically computers and communications equipment. (www.wikipedia.org)
DATA CENTER REQUIREMENT	A requirement for the SAP data center, i.e. a physical requirement like power requirements, a rack requirement, a network infrastructure requirement or a requirement to the network server. (Anderson, 2003)
DISASTER RECOVERY (DR) REQUIREMENT	Requirement that focuses on downtime that lasts many hours to days or even weeks (Anderson, 2003)
FUNCTIONAL TEST CASE	A set of conditions or variables under which a tester will determine if a certain business process works (www.wikipedia.org)
HIGH AVAILABILITY (HA) REQUIREMENT	Requirements that describes the amount of time that the system needs to be available to satisfy the needs of the users. (Anderson, 2003)
INSTALLATION DOCUMENTATION	All documentation related to the installation of an end-to-end SAP solution (Anderson, 2003)
OPERATIONS MANUAL	The collection of current state system documentation, day-to-day and other regularly scheduled operations tasks, various installation and operations checklists and how-to process documents. (Anderson, 2003)
SAP	SAP AG is the name of the biggest European software company. The head office is in Walldorf, Germany. SAP was founded in 1972 as Systemanalyse and Programmentwicklung ("Systems Analysis and Product") by five former IBM employees in Mannheim, Germany. (www.wikipedia.org)
SAP IMPLEMENTATION PROJECT PLAN	A comprehensive project plan that contains all products that are delivered whilst performing an SAP implementation project (Anderson, 2003)
SOLUTION STACK	Set of software subsystems or components needed to deliver a fully functional solution, e.g. a product or service. (www.wikipedia.org)
SOLUTION STACK PARTNERS LIST	A list of all vendors that deliver the products that make up the SAP solution stack (Anderson, 2003)
SOLUTION VISION	A vision of the future-state of the SAP solution (Anderson, 2003)
STRESS TEST PLAN	A test plan that is focused at determining the stability of a given system or entity. It involves testing beyond normal operational capacity, often to a breaking point, in order to observe the results. (www.wikipedia.org
TEST PLAN	A detail of how the test will proceed, who will do the testing, what will be tested, in how much time the test will take place, and to what quality level the test will be performed. (IEEE 829)
TRAINING	The acquisition of knowledge, skills, and attitudes as a result of the teaching of vocational or practical skills and knowledge that relates to specific useful skills (www.wikipedia.org)
TRAINING PLAN	Consisting of training units, a training plan is the result of hierarchical decompositions of a training goal, tailored according to the learning preferences and prior knowledge of the trainee. A plan is the means by which the trainee satisfies the goal. (www.ece.eps.hw.ac.uk/)
TSO	Technical Support Organization. The people that are committed to implementation and management of SAP. (Anderson, 2003)
TSO CHART	A chart that depicts the structure of the TSO. (Anderson, 2003)